Returns & Refunds

Last updated: October 10, 2026

Each product we offer is carefully selected from French artisans and producers. Because most of our products are foods, we cannot take back items that have been opened, in order to guarantee the safety and freshness of every order.

Unopened items (Canada)

Orders delivered in Canada may be returned within 30 days of delivery if the items are unopened, sealed and in their original condition. Please contact us first through our contact form with your order number; we will tell you where to send the parcel. Return shipping is at your expense, and we refund the price of the returned items within 15 days of receiving them. Gift cards, items purchased at professional prices and personalized gift sets cannot be returned. Orders delivered to the United States can be returned only if they are damaged, defective or incorrect, as described below.

Damaged, defective or incorrect items

If an item arrives damaged, defective, spoiled or does not match your order, please contact us within 7 days of delivery through our contact form, stating your order number; we will then ask you for photographs of the item and its packaging. After review, we will send you a replacement at no cost or issue a full refund of the item, including the corresponding delivery charges. Should we ask you to return the item, return shipping will be at our expense.

Canceling an order

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and refund you in full.

You may also cancel your order under the conditions provided by the consumer protection legislation of your province or territory, in particular if the goods are not delivered within 30 days of the delivery date indicated, or if the required information was not provided to you before your purchase.

Refunds

Approved refunds are issued to the original method of payment within 15 days. Depending on your financial institution, the credit may take a few additional business days to appear on your statement.

Contact

Clipperton Imports Inc., 1135F 44 Ave SE, Calgary, Alberta T2G 4X4, Canada · Contact form