Frequently Asked Questions
You will find the most frequent questions below. Can’t find your answer? Write to us.
Orders and shipping
Where do you deliver?
We deliver to Canada and the United States only.
How much does shipping cost?
Shipping is complimentary across Canada on orders over $150. In every other case, delivery charges and the available shipping methods are shown at checkout, before you pay.
When will my order arrive?
The estimated delivery date is shown at checkout and repeated in your order confirmation email. As soon as your parcel ships, you receive an email with the carrier’s name and a tracking number.
Will I pay customs duties?
Orders shipped to the United States are delivered duty paid: customs duties and import taxes are paid by Clipperton.
My order is late or arrived damaged. What should I do?
Please contact us within 7 days through our contact form, stating your order number. We will follow up with the carrier and, where appropriate, send you a replacement or refund you. See our Shipping Policy.
Returns and refunds
Can I return a product?
Because most of our products are foods, we cannot accept returns for reasons of taste or change of mind. If an item arrives damaged, defective or does not match your order, contact us within 7 days of delivery: after review, we send a replacement at no cost or refund the item in full, including the corresponding delivery charges.
Can I cancel my order?
Yes, if it has not shipped yet: contact us as soon as possible and we will cancel it and refund you in full.
When will I be refunded?
Approved refunds are issued to your original method of payment within 15 days. See our Returns & Refunds policy.
Gifts
Can I send an order as a gift?
Yes. In your cart, tick “This is a gift” and add a personal message (up to 200 characters) that we include in the parcel. You can also add gift wrapping for $10, one per order. Then simply enter the recipient’s address at checkout.
Do you offer gift sets?
Yes: browse our gift sets, or build your own gift box from a selection of our products.
I need gifts for my company or my clients.
Tell us about your project through our contact form, or apply for a professional account.
Our products
Where do your products come from?
All our products are imported from France, from 31 artisan producers. Meet them here.
Where can I find ingredients and allergens?
On each product page, as provided by our producers. Packaging may vary slightly between batches; please always refer to the label on the product you receive.
How should I store my products?
Storage advice and best-before dates are printed on each product’s label.
Do you have recipe ideas?
More than 490 of them: our recipes are each built around one of our products.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and PayPal.
Is payment secure?
Yes. Payment is processed securely at checkout, and we never store your card details.
Professionals
Do you sell to businesses?
Yes, to businesses based in Canada or the United States: fine food shops, cafés, restaurants, hotels and corporate gift buyers. A professional account gives you wholesale prices as soon as you log in, with no minimum order. We review every request and activate accounts within 2 business days. Apply here.
